Contact

First, check that notifications are enabled for the Eastern Drayage Driver App in your device settings (Settings → Apps → Eastern Drayage → Notifications). Also ensure you have a stable internet connection. If notifications are enabled but still not arriving, try logging out and logging back in. If the problem persists, contact support at support@easterndrayage.com.

Open the Driver App → Tap your profile icon in the top right corner → Select "Edit Profile." You can update your contact number and email address from there. For changes to credentials or licensing documents, please email support@easterndrayage.com with your updated information.

If a delivery confirmation didn't register, first check your internet connection and try refreshing the App. If the issue persists, notify your dispatcher immediately via in-app chat. Document the time and location of delivery. Our operations team can manually verify and update dispatch records. You can also report the issue to support@easterndrayage.com.

On the login screen, tap "Forgot Password?" and enter your registered phone number or email address. You'll receive a verification code to reset your credentials. If you no longer have access to your registered phone or email, contact support@easterndrayage.com for manual account recovery.

Visit our Account Deletion page for step-by-step instructions. You can initiate deletion directly in the App (Profile → Settings → Account → Delete My Account) or by emailing support@easterndrayage.com. Account deletion requests are processed within 30 days.

Try these steps: (1) Force-close and reopen the App. (2) Check that you have the latest version installed from the Google Play Store. (3) Restart your device. (4) Ensure you have a working internet connection. (5) If issues continue, uninstall and reinstall the App. If the problem persists, please describe the issue in the contact form below and include your device model and Android version.

Ensure location permissions are set to "Allow all the time" or "Allow while using app" for the Eastern Drayage Driver App in your device settings. Also make sure GPS / Location is turned on for your device. Toggling airplane mode on and off can sometimes refresh your GPS signal. If you are in an area with poor GPS coverage (e.g., inside a warehouse), location accuracy may be reduced.