Request permanent deletion of your Eastern Drayage Driver App account and personal data. Account deletion can be initiated in-app or by contacting our support team directly.
How to Request Account Deletion
Option A — In-App Deletion
Open the Eastern Drayage Driver App → Tap your Profile icon (top right) → Go to Settings → Scroll to Account → Tap "Delete My Account" → Confirm the prompt.
Fastest methodOption B — Email Request
Send an email to support@easterndrayage.com with the subject line "Account Deletion Request" and your registered phone number or email address. See the template below.
Identity Verification
For security, we may verify your identity before processing the deletion request. You may receive a verification code via SMS or email linked to your account.
Confirmation & Processing
Once verified, your account deletion will be processed within 30 days. You will receive a confirmation when deletion is complete. Some data may be retained as required by law (see below).
Up to 30 days processing⚠ What will be permanently deleted
- Your driver profile and account credentials
- Personal contact information (name, phone, email)
- In-app chat message history
- Device identifiers and preferences
- Location history beyond the legal retention period
- Push notification tokens
Data we are required to retain
Certain records must be kept for legal, regulatory, or operational compliance even after account deletion. Retained data is anonymized or aggregated where possible.
Email Deletion Request Template
Copy and send this to support@easterndrayage.com
Subject: Account Deletion Request
Hello Eastern Drayage Support,
I am requesting the permanent deletion of my Eastern Drayage Driver App account.
Registered Email / Phone: [your email or phone]
Full Name: [your full name]
Please confirm once my account and associated personal data have been deleted.
Thank you.
Need help or have questions?
If you encounter any issues requesting account deletion, visit our Support & Contact page or email us directly at support@easterndrayage.com. We respond within 1–2 business days.
