Privacy Policy

01. Information We Collect

We collect information you provide directly, information collected automatically, and information from your device.

Information you provide:

• Full name, phone number, and email address (for account registration)
• Driver's license information and commercial driving credentials
• Messages sent through our in-app chat feature
• Delivery confirmations, signatures, and notes you submit
• Support requests and feedback you send to us

Information collected automatically:

• GPS and location data while the app is active during a dispatch
• Device type, operating system version, and unique device identifiers
• App usage data including session times, features accessed, and crash reports
• Push notification interaction data
• Network connection type (Wi-Fi, cellular)

02. How We Use Your Information

We use the information we collect to operate and improve the App and to provide our logistics services:

• Assign and manage dispatch orders assigned to you by Eastern Drayage coordinators
• Send push notifications about new dispatches, updates, and important alerts
• Enable real-time communication through the in-app chat system
• Track container delivery status and yard-to-destination routing
• Verify completed deliveries and maintain accurate dispatch records
• Provide customer support and resolve technical issues
• Improve the performance, reliability, and features of the App
• Comply with legal obligations and industry regulations

03. Location Data

Specifically, location data is used to:

• Share your real-time position with yard coordinators and dispatchers
• Calculate estimated arrival times for delivery scheduling
• Confirm arrival at yards and delivery destinations
• Maintain logs of delivery routes for operational record-keeping

You may disable location permissions through your device settings; however, this will significantly limit the App's core functionality and your ability to accept dispatches.

04. Notifications & Dispatch

The App sends push notifications to alert you of:

• New dispatch assignments from Eastern Drayage coordinators
• Changes or updates to existing dispatch assignments
• New chat messages from dispatchers or coordinators
• Important operational alerts or yard updates

You can manage notification preferences in your device settings, but disabling dispatch notifications may affect your ability to receive timely job assignments.

05. In-App Messaging

Our App includes a chat feature for communication between drivers and Eastern Drayage operations staff. Please be aware:

• All messages sent through the in-app chat are stored on our servers
• Chat messages may be reviewed by Eastern Drayage management for operational, safety, or compliance purposes
• Do not share sensitive personal information (e.g., social security numbers, financial information) through the chat feature
• Message history is retained for operational records and may be used in the event of a dispute

06. Data Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With Eastern Drayage staff: Dispatchers, yard managers, and operational coordinators have access to your profile, dispatch history, and location data as needed to manage operations.
• Service providers: We use trusted third-party vendors (e.g., cloud hosting, push notification services) who are contractually obligated to protect your data.
• Business clients: Delivery completion records (not personal driver data) may be shared with clients requiring delivery confirmation.
• Legal requirements: We may disclose information if required by law, court order, or to protect the rights and safety of Eastern Drayage, our drivers, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.

07. Data Retention

We retain your personal data for as long as your driver account is active and for a reasonable period thereafter for legal, audit, and operational purposes.

Upon account deletion, personal identifiers are removed while anonymized operational data may be retained for business analytics.

08. Your Rights

Depending on your location, you may have certain rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request corrections to inaccurate or incomplete data
• Deletion: Request deletion of your account and associated personal data (see our Account Deletion page)
• Portability: Request your data in a portable format
• Objection: Object to certain types of data processing

To exercise any of these rights, please contact us at privacy@easterndrayage.com or visit our Support page.

09. Data Security

We implement industry-standard security measures to protect your information:

• Encrypted data transmission using TLS/SSL protocols
• Secure, access-controlled cloud infrastructure
• Regular security audits and vulnerability assessments
• Role-based access controls limiting staff access to need-to-know data

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We encourage you to safeguard your account credentials and report any unauthorized access immediately.

10. Children's Privacy

The Eastern Drayage Driver App is intended solely for use by professional commercial drivers who are 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18. If we become aware of such collection, we will promptly delete the information.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via push notification through the App and update the "Last Updated" date at the top of this page. Your continued use of the App after changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please reach out: